Audienzi

Privacy Policy

Last updated 18 October 2026

Draft — this page describes how Audienzi actually works today, but it has not yet been reviewed by a lawyer and still contains placeholders. It is not yet a binding document.

This policy explains what Audienzi stores when you connect your YouTube channel, who it is shared with, and how to get it back or get rid of it. It is written to describe the product as it actually works rather than to cover every theoretical case.

Who we are

Audienzi ("we", "us") is operated by [TODO(builder): legal entity name and registered address]. You can reach us at [TODO(builder): contact email address]. Audienzi is an independent product and is not affiliated with, endorsed by, or sponsored by YouTube or Google.

What we store

When you sign in and use Audienzi, we store:

  • Account details from Google: your email address, your name, your Google account identifier, and your YouTube channel's id and title.
  • Authorisation: the access and refresh tokens Google issues so we can act on your behalf. These are encrypted before they are written to our database, are only ever decrypted on our server, and are never sent to your browser.
  • Videos you paste: the YouTube video id, title, thumbnail and channel, plus whether the video belongs to your channel.
  • Comments we fetch for those videos: the comment text, the author's public display name and profile image URL, like counts, timestamps and YouTube's own comment identifiers — top-level comments and their replies.
  • What the product generates: the sentiment and category labels applied to each comment, your reply drafts and any edits you make to them, replies you have posted, and the two or three sample sentences you give us so drafts match your voice.
  • Usage counts: how much YouTube API quota your account has used per day, and how many comments and drafts your account has created in the current month, so plan limits can be applied.
  • Feedback you send us from inside the app: your message, the type you chose, which plan you were on and which screen you sent it from.
  • Session data: a one-way hash of your sign-in token and its expiry. We cannot read the original token back from it.

What we ask Google for

Audienzi uses Google sign-in. We never see, receive or store your Google password.

We request a single YouTube permission, which allows us to read the comments on videos you choose and to post a reply when you approve one. We do not request access to your email, your files, or anything outside YouTube. You can withdraw this permission at any time from the connected-apps page of your Google account; Audienzi then stops working until you grant it again.

Who your data is shared with

We do not sell your data and we do not share it for advertising. It reaches three kinds of recipient:

  • Google / YouTube — to read the comments you ask for and to post the replies you approve, using the permission you granted.
  • Our AI provider — when a comment is sorted or a reply is drafted, that comment's text (and, for a draft, your voice samples and your other replies on that video) is sent to the provider's API to produce the label or the draft.
  • Our hosting and database provider — which stores the data described above on our behalf.

How long we keep it

Comments and drafts are kept while the video is in your account. Removing a video from Audienzi deletes that video's stored comments, threads and reply drafts.

Account details, your authorisation and your usage counts are kept while your account exists. Usage counts are retained for as long as we need them to apply plan limits and to account for shared YouTube API quota.

Your choices

  • Export: you can export the comments for any video at any time, on every plan, as Markdown, plain text, JSON or CSV.
  • Delete a video: removing it from Audienzi deletes its stored comments and reply drafts.
  • Withdraw access: revoke Audienzi from your Google account's connected-apps page at any time.
  • Delete your account: Audienzi does not yet offer self-service account deletion. Until it does, email us at the address above and we will delete your account and the data attached to it. (TODO(builder): build self-service deletion — Google's OAuth verification and some privacy laws expect it.)
  • Posted replies: a reply you have already posted to YouTube can be edited or deleted from inside Audienzi, which also removes our copy of it.

How we protect it

  • Google tokens are encrypted at rest and only decrypted on our server.
  • Sign-in tokens are stored as one-way hashes, and a session can be revoked immediately.
  • The browser never receives an API key or a Google token.
  • The API applies rate limits, request size limits and connection timeouts to resist abuse.

Children

Audienzi is a tool for people who run a YouTube channel and is not intended for children. Do not use it if you are under the age at which you can agree to this policy where you live. [TODO(builder): state the minimum age for your jurisdiction.]

Changes

If this policy changes in a way that affects what we store or who we share it with, we will update the date at the top and, where the change is significant, tell you in the app before it takes effect.